Dear Customer,
Due to the irregularity situation, our feedback response time has also been prolonged due to the extra ordinary situation with air restrictions from April. We do appologize for you having to wait several weeks for our response.
Refunds:
We appologize for prolonged response times. Our aim is to have the refund showing on your account as soon as possible from the time of receiving it. At this moment, though, it could take up to 8 weeks. We appologize for this inconvenience and kindly ask for your patience.
Refund request form
Reimbursement of extra expenses
Reimbursement of extra expenses due to flight irregularities following the Icelandic volcano eruption. Following the EU regulation, EC261/2004 we are able to assist our customers with reimbursement for extra accommodation costs as well as meal costs.
In order to be able to assist you with reimbursements of these costs, we kindly ask you to provide us with the following information:
- Name, address, phone number and e-mail
- Number of travellers in your party
- A specification of your extra costs supported by original receipts
- Bank account (including IBAN and Swift code)
- Original flight number and departure date
- Actual flight number and departure date
Please send this information to your country of residence:
Blue1 Customer Relations
Dept HELSK
P.O.Box 168
Fi-01531 Vantaa
Finland
We do apologize for the fact that it might take longer than normal to get back to you. For any other possible claims we recommend you to contact your travel insurance provider. If you have questions about regulations and compensations please contact Customer Relations in your country of residence.